Privacy Policy

Introduction

Reward Florida LLC, doing business as Falcon Home Investors ("Company", "we", "us", or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website falconhomeinvestors.com or use our services.

Information We Collect

We collect the following types of information:

Personal Information You Provide

Full name (first and last)
Email address
Phone number (including mobile number for SMS)
Property address and details
Any other information you voluntarily provide through our forms

Automatically Collected Information

IP address
Browser type and version
Device type and operating system
Pages visited and time spent on pages
Referring website URL
Date and time of visits

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide property evaluations
To make competitive offers on your property
To communicate with you about our services via phone, email, or SMS
To send SMS text messages regarding property offers and updates (with your explicit consent)
To schedule appointments and send reminders
To improve our website and services
To comply with legal obligations
To prevent fraud and ensure security

SMS/Text Message Opt-In and Privacy

This section describes our SMS messaging program and your rights:

SMS Opt-In Details

By checking the SMS consent box on our forms and providing your mobile phone number, you expressly consent to receive text messages from Reward Florida LLC (DBA Falcon Home Investors). Your opt-in consent is recorded with a timestamp for our records.

Types of SMS Messages

If you opt in, you may receive the following types of text messages:

Property offer notifications
Appointment confirmations and reminders
Follow-up communications about your property inquiry
Service updates related to your transaction

Message Frequency

You may receive up to 5 SMS messages per month. Message frequency may vary based on your interaction with our services.

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. Contact your carrier for details about your text messaging plan.

How to Opt Out of SMS

You can opt out of receiving SMS messages at any time by:

Replying STOP to any text message you receive from us
Calling us at (786) 550-2834
Emailing us at info@falconhomeinvestors.com

After opting out, you will receive a confirmation message and no further SMS messages will be sent unless you opt in again.

SMS Help

For help with our SMS program, reply HELP to any message or contact us at (786) 550-2834.

Mobile Information Sharing Statement

We do not share, sell, rent, or trade your mobile phone number or any personal information collected through our SMS program with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your phone number and SMS consent information will only be used by Reward Florida LLC (DBA Falcon Home Investors) for the purposes described in this policy. We may share information with service providers who assist us in operating our business (such as SMS platform providers), but they are contractually obligated to keep your information confidential and use it only for providing services to us.

Cookie and Tracking Practices

Our website uses cookies and similar tracking technologies to enhance your experience:

Types of Cookies We Use

Essential Cookies: Required for basic website functionality
Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
Marketing Cookies: Used to deliver relevant advertisements

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

See what cookies are stored and delete them individually
Block third-party cookies
Block all cookies
Clear all cookies when you close your browser

Note: Blocking cookies may affect website functionality.

Data Security and Handling

We implement appropriate technical and organizational security measures to protect your personal information:

SSL/TLS encryption for data transmission
Secure data storage with access controls
Regular security assessments
Employee training on data protection
Limited access to personal information on a need-to-know basis

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information only in these circumstances:

Service Providers: With trusted third parties who assist us in operating our business (e.g., title companies, closing attorneys, SMS platforms) under strict confidentiality agreements
Legal Requirements: When required by law, court order, or government request
Protection of Rights: To protect our rights, privacy, safety, or property
Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified of any change in ownership)

Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Opt-Out: Opt out of marketing communications at any time
SMS Opt-Out: Reply STOP to any SMS message to unsubscribe from text messages
Portability: Request your data in a portable format
Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, contact us at (786) 550-2834 or info@falconhomeinvestors.com.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. SMS consent records are retained for compliance purposes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

Children's Privacy

Our services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from anyone under 18. If you are under 18, please do not submit any personal information through our website or SMS program.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information we collect, use, and disclose
Right to request deletion of your personal information
Right to opt out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about your personal information, please contact us:

Reward Florida LLC DBA Falcon Home Investors
Address: 3595 Sheridan St STE 210, Hollywood, FL 33021
Phone: (786) 550-2834
Email: info@falconhomeinvestors.com